Alexandra D.

Virgin Media claims to have a "Automatic Compensation Scheme" but there's nothing automatic about it. My entire neighbourhood was stolen from when we went 6 days with no service. No Internet. No TV. In July 2021 in Peterborough UK. My family household decided it would be better to cancel even if we had to pay the outrageous £250 cancellation fee. We have been waiting for a lock letter since October 2021… But instead we received a collections letter from a third-party regarding the full amount. THE INCORRECT AMOUNT since they never deducted the no service in July 2021. I called virgin media regarding this mistake. To my utter shock and disbelief they were only willing to CORRECT THEIR MISTAKE if I paid the full amount today… it's 2 days before Christmas and I don't have £320 pay … Nor do I think I should be held hostage over their mistake. The phone call ended with him saying "I'll send the lock letter with the full amount, with no revisions" …. We'll that's funny. Is that the same lock letter I've been waiting for, for months now! But instead I get a collections letter, for an incorrect amount! Seriously disgusting…
AND HEY VIRGIN MEDIA! HEADS UP! I have 2 News Papers writing articles about this! So expect a lot more calls from Peterborough customers asking for their £50 that you stole from them!
Alexandra Dreyer
Christopher Letts
ACCOUNT # ******* AREA 22
PS. you messed with the wrong chick