Received the wrong gift from a family member who purchased from this site... called to ask to exchange the item or return the item in order to get the correct item I needed. The person I dealt with continuously repeated for me to take certain steps despite me telling them ALL the steps were already taken! Basically didn't take the time to hear me out or listen to me... Im a first time mom, with a baby on the way, with a baby product I cant make use of and theres nothing I can do about it! WORSE COMPANY EVER! Full of $#*! and would never purchase ANYTHING from here! Thank you WISH for being understanding (not) and finding a way to rectify the situation vs literally f***ing me over!