Alexander V.

I purchased a suitcase that was supposed to be shipped "within 3 business days". A week later, the item's status still showed as "supplier processing". I called their support line where the recording told me that they were experiencing "normal than higher call volumes" (sic). I had sent an e-mail and indeed received a response within their target response time (24-36 hours). Turns out the item was already shipped and waiting for pickup at my local Purolator depot. There was something wrong with shop.ca's online status update system. Otherwise, my experience was good, the item's price was very reasonable, and shipping was fast and free.