Alexander L.

Terrible experience with these scammers.

I tried to get a quote for a rental car in Johannesburg. While I never(!) pressed the confirmation button, I got an email that the booking was confirmed. They make you give them your credit card details already pretty early in the booking/quote process, so they also deducted the amount for the rental period.
By default they enable some sort of cancel protection. Though this was the reason I didn't press the confirm button, it suddenly wasn't a bad thing.

Cancelling through the website didn't seem possible, so I called the callcenter. After waiting a long time I got the car cancelled.
Happy, until I saw what they refunded on my credit card. They withheld 55 of the paid amount as cancellation costs, since it was within 48hours of the pickup. Even if it was within an hour of the (never confirmed) booking, they still charge this. Why do you then even offer the cancellation option...?

After contacting them several times now about this 55, and me never making the initial booking, everything went silent.
I'll survive the 55, but would I use them ever again? NEVER! And Ill make sure people know about these scammers.