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Alexander D.

Contributor Level

Total Points
84

1 Review by Alexander

  • Nochex

10/19/18

We had account with them for around 10 years, normally we have used Nochex payment gateway as alternative method of payment (additional payment option for customers) and that particular business became less active. A couple days ago tried to access account and discovered that they did temporary suspended our account for inactivity. Ok, thought to open a ticket to investigate the issue as we never ever received anything in communication about it.

Via ticket found out the following:
- they did temporary suspended our account for inactivity;
- they did emptied account due to inactivity as we had some money left;

We have never had any notification or any update of terms and conditions!

Without any notification they did temporary suspended our account? Without any notification emptied account? How it's possible if this guys are regulated by FCA in UK? If they do regulated by FCA how fair is it?

My recommendation is beware of Nochex scam company!

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Robert G. – Nochex Rep

Hello Alex and thank you for your review. It sounds as if your account was inactive for an extended period of time and that you were charged for this. Nochex discourages merchants from retaining large sums in their accounts as we incur charges for continuing to monitor and manage these accounts on behalf of clients. Our terms are very clear about the charges we make when funds are retained in an account that otherwise ceases to be used. If you believe that you were not made aware of our terms, please contact our customer support team and they will investigate this for you.

Alexander Has Earned 4 Votes

Alexander D.'s review of Nochex earned 4 Very Helpful votes

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