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1 Review by Alex

YOOX

YOOX

12/13/18

I was a customer for more than 5 years-high quality products, super fast shipping. My order was placed on November 21 and credit card was charged on November 28. On December 9 I checked the status of the order and it was still getting "prepared". 2 pairs of shoes getting prepared for shipping for 18 days. I requested order to be cancelled and refunded, yoox refused. Order was shipped on December 10th and email message said that "your card is charged today", which is a lie-it was charged on November 28th.
Brokerage part-it was 32% of value of the goods. Ontario HST is 13%. Why am I paying $20 to submit $16 to government? This issue was addressed by many US internet vendors who offer many different shipping /brokerage options and charge way less-Purolator/US Post are the examples.
Quality part-if I want to buy 3rd World made products, I can do it at my local mall. Last few orders more and more (insert East European or Asian country name)-made Italian shirts have been sneaking into my orders. This must be clearly disclosed in the product description, considering premium price asked.
I was surprised to see such a low rating here.

Alex Has Earned 4 Votes

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