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Alena S.

Contributor Level

Total Points
82

1 Review by Alena

  • Opodo

11/16/18

Avoid at all costs. I booked a return flight through Opodo, only 1 leg got confirmed by the airline. When I called Opodo to sort this out, I was told that to cancel the confirmed leg I need to call the airline myself. And of course they charged a non-refundable fee of 60 EUR for the booking, which they couldn't deliver, despite charging a full amount for 2 legs to my card. Also didn't get an automatic refund for the leg that didn't get confirmed. Had to call them and chase for it. Will never ever use them again and wouldn't recommend to anyone. It's a 3rd party that charges you decent fee and provides basically same service as Google flights and assumes no responsibility for its services.

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Opodo I. – Opodo Rep

Hi Alena,

Please get in touch with us via the following link so we can assist you. Thank you.
https://socialcare.opodo.com/en/support/login

Kind Regards,
Amy - Customer Care

Alena Has Earned 2 Votes

Alena S.'s review of Opodo earned 2 Very Helpful votes

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