Thumbnail of user alenap4

Alena p.

Contributor Level

Total Points
97

1 Review by Alena

  • Tophatter

8/14/17

I have spend close to $1,500 on this web. Finely the Junk start coming in this, Month Of August / 2017. Most of the Items, that I have received was junk. I am sure that most people thing they getting a good deals, like I did, because how they display the retail price For Example I was biding on a Drone, that supposedly was $675.(they displaying a retail price under the biding square), so you thing you getting a good quality product at an excellent price. I, have paid $45.00 for this junk that now I want to return. And thy will return minus $11 for shipping. This particular package I'm Refusing to accept, but I have to Pay for Postage, the postage to china will be more then the junk they sand, and how do you know what you getting if you don't open the package? What a Scam! I'm wondering how this website can still operate.
They should be locked down.

Thumbnail of user feliciac14
Tophatter S. – Tophatter Rep

Hi Alena,

First, I'm truly sorry to hear you haven't been satisfied with items purchased. Tophatter has very strict policies in place to make sure sellers are representing items correctly, but understand not all listings are perfect. If you have a question or concern about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.

Additionally, with our easy return policy, you can request to return a item for any reason within 30 days from delivery. When the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In these cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense.

You can review our return policy FAQ here: http://tinyurl.com/h7xokwj

For personal account assistance please reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.

Thank you, have a pleasant day.
Felicia

Alena Has Earned 17 Votes

Alena P.'s review of Tophatter earned 17 Very Helpful votes

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