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1 Review by Aleksandra

DHL

DHL

11/23/17

The worst delivery experience ever. I get my day of homeworking specially to get my parcel on time and the only thing I get is the message that I was absent and so the parcel couldn't be delivered. The very same thing the very next day. This time, once I get the message that due to my absence the parcel couldn't have been delivered, I phone straight away to their local call center. After minutes spent at phone and confirming that the address was good, the only thing I'm offered is to go pick up my parcel the next day only after 16:00! The only explanation that I got for this situation was that the indication of the appartment (4/3) was not clear. I don't know how about the others but for me it's building 4 appartment 3. What else could that be? Moreover, I gave them a seperate number of my mailbox on which it's stated at which appartment number I live). Just for comparison, the very same days, we received two packages via local post and UPS - without any problem. Zero professionalism and poor help at their call center. TO AVOID.

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