It really doesn't get worse than this. My parcel was not delivered, I have been told I cannot claim compensation, they never helped me to resolve the problem. They really didn't care. One lady over the phone told me that I should be giving them bad reviews, that it is my right to write it all over online, and that she doesn't know what else to tell me. THis is their customer service. They took my money but never got my parcel delivered. It is cheap for a reason! Don't be fooled by the cheap prices.