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2 Reviews by Aleksandra

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Parcel2Go.com

Parcel2Go.com

12/8/17

It really doesn't get worse than this. My parcel was not delivered, I have been told I cannot claim compensation, they never helped me to resolve the problem. They really didn't care. One lady over the phone told me that I should be giving them bad reviews, that it is my right to write it all over online, and that she doesn't know what else to tell me. THis is their customer service. They took my money but never got my parcel delivered. It is cheap for a reason! Don't be fooled by the cheap prices .

SerenataFlowers

SerenataFlowers

6/3/16

I assumed "next day delivery" means office hours. Half way through the ordering process I have been notified that it could be as late as 8pm, even later on spacial occasions. 2nd of June is hardly a special event and my gift has been delivered at 8:21pm at an office address so completely missed the recipient. When I complained about this late delivery I have been told that the terms and conditions state up to 9pm. I just think it is unacceptable to deliver flowers so late in the date. They were actually delivered at night. To an empty office. The next day when the recipient came to work the flowers were nowhere to be seen. I contacted Serenata Flowers on several occasions but as it stands it is the second day I am trying to deliver these flower, it is now past the occasion and I still don't know what happened to them. Of course I have been charged.

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