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Well, after reading some of the comments here, I'm now a bit confused, but having purchased several different items there (shoes, and clothing mostly), my experience is basically ok. Indeed, the wait can be long at some orders (over a month), but it's not that important for me. Instead, quality of hem the clothing is made of is good (it's soft, light, and pleasant in touch), and I personally like the clothing characteristic style.
Had around 12 orders with them up to now, all except one arrived exactly as ordered; one of them was cancelled due to being out of stock, but they returned the money two days after finally confirming they won't be able to provide (I'm using PayPal). Now, am waiting for shoes, which I've liked very much, hoping they'll arrive (waiting for the shoes to be restocked within a month). The customer service through live chat was informative and helpful when I contacted them at the order they later cancelled and returned the money for.
Generally, it is quite ok, although there is a room for improvement for sure.
Aleksandra B.'s review of NewChic earned 3 Very Helpful votes
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Dear Aleksandra B.,
Thank you for placing your order on Newchic.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking)
https://www.newchic.com/account/orderlist.html
There if the order is shipped out, you can find the tracking number/information if you have chosen a traceable shipping method. Usually the package will be delivered on time. If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team