CBS took over the platform on May 30,2007. That is when everything positive becomes the opposite. If you are bullied, if somebody harasses you, mobs you, your reports are ignored. If you are raided, it is your fault. If you contact the staff, you MAY be lucky if they answer you next month. They do not respond to your ticket. Even if they respond, you get a copy/paste answer that will never help. When you contact the administration to complain, they will inform you that they take issues that you have with the malicious user "very seriously."
But due to privacy issues, they will be unable to share with you the results of their investigation. This is code for we do not intend to help you rectify this situation, and you are on your own. They do not help. They facilitate, and when there are problems, they state that they are not responsible for anything that happens under their platform. I would encourage consumers to contact the FTC and other federal organizations in the US and UK to report this company for treating their customers, artists, bands, and subscribers like trash. If it were possible to rate this shoddy site with zero stars, I would do so because they do not deserve any!
People are harassed and stalked. Spammers, vandalized Wikipedia articles, voting manipulation of comments and galleries, trolls, robotic accounts that are inflating the charts to keep a toxic band on the No. 1 list, expel circumvents, and more. Criminals can do what they want here; they are never punished or banned. Even if users report them many times, they won't do anything to cease them. The administration does nothing to help its members. The only moderator that I saw that is good is liftarn. I saw him locking Wikipedia articles to prevent vandalism. That is the only moderator that does its job.
They are not helping my friends and others, let alone me. Reports are always ignored. They said, "Opinions are allowed to have." I get it, you are allowed to have an opinion, but given how the fandom community is biased, then it's pointless to have it when you are not allowed to express it. It's one thing to have a contrary opinion, but ignoring the facts of what is playing on this site is another thing.
The unprofessional staff ignores many trolls on this site or any violating user in general. Last.FM is turning into another bland social media site. Misuses are on every corner, and the support team has no will or desires to terminate them. They launched the new terms of service last year, which resulted in many bands who are sharing the same page being censored. It takes years for an old bug to be fixed. Even if they fix it, they do it sloppily. They cannot finish disambiguation how incapable they are. A simple request that doesn't take a chef to implement. People have been requesting this since the first day of this update.
They have been waiting for this feature for over +10 years, and the team still hasn't implemented it yet. When it took them five years to implement username change, a basic feature, which every site has, then that tells you enough how horrendous they are. Robotic accounts are running rampant on their platform. Look up the charts, and you will see the same band standing on the No. 1 list for several years. It's a small chance to see another artist or a musician on the charts. A perfect example of this misuse is BTS. People asked the administration to abolish their robotic accounts because they outdid Mr. Brightside. Even regular BTS fans told them to report this issue to the administration. The administration did nothing! They approved their actions by pinning a screenshot on their official Twitter account. That was despicable! What they did was spit in a face!
If you dare to report them, they will mark your complaint as hostile and threaten to suspend or terminate your account. Even if it's an insightful complaint, they will delete it or unlisted it. Someone wrote a thread about this issue, and the moderator locked it up with the threat that they would face the consequences for their "actions" if they continued at that pace. You are not allowed, according to their community manager, to criticize something unless you didn't listen to it. Only a dictator or an inquisitor would say that. That is what this moderator is doing. He is acting like an inquisitor, and he is getting away with it because he is a community manager. People have reported this poisonous fandom for mockery and mobbing, and the administration is reluctant to take action against them. But that's why they take action at the request of this toxic BTS fandom when someone dares to say something bad about their "untouchables." Even if it is insightful criticism, they will delete it.
They took away many notable features from the user base. Groups are nuked; the forum is replaced with a botched forum that never worked well. Fortunately, they launched a new one that works better, but it's still not the same. If you want to talk to someone about music, you need to create an account on other sites. That is a waste of time and energy. Why complicating it when it can be simple? The commentary section needs a complete overhaul.
Even after the redesign, it is something straight out of 2000s websites. They are archaic, don't usually encourage conversation, and overall don't help the users socialize at this site at all. They should become much more expressive and help the users to interact much more freely with each other. Some of the shoutboxes are filled with trolls, and these are very successful at trolling because shoutboxes discourage people from posting quality content. The report button is useless since nobody at the devious office is viewing these reports.
The Old Guard left this site a long time ago. Today on the site, you can see hysterical adolescents, fools, and trolls. The only activity that happens is when a musician releases a new album. Only then can you see signs of activity, but it is short-lived. Those who remained are no longer active. Most of them stopped visiting their profile to see who sent them the message. As many of them said, this site is a ghost town.
The mailbox is outdated, obsolete, and it looks like the first mailbox from a social site at the beginning of 2000. You don't have full control when it comes to checking messages. There is no report button to report spam, bigotry or trolling. You cannot see who is responding to you. You must visit the artist's page to see the message. What a bunch of nonsense. If somebody else is discussing with somebody under your discussion, you are still notified even if that response is directed towards someone else, not you. Many features in the mailbox are missing making it useless. They are censoring people who dare to complain. They are treating members of the band like trash. They refuse to give them the full privilege to control the page of a band they formed. Trolls are flooding the commentary section with inflammatory comments, and they are getting away with it. Moderators are worthless. They are only capable of censoring you at the request of little toxic fans if you dared to criticize their favorites. For that, they are experts, but for major things, they are useless. The administration will criticize you and condemn you based on something stupid that you did years ago and you want to forget. I saw that at one user, while I was anonymously browsing the topic, I followed. After his final response, he locked it. The user wants to forget what he did years ago, but the community manager keeps opening his old wounds. It's disgusting!
Look up pages of popular bands like Radiohead and Opeth. They are full of toxic comments that show bigotry and misogyny. It is a septic tank. Tags are misused. Many artists and bands are labeled with all possible tags. You cannot post a comment or start a discussion with someone without the idiots replying to you and eradicating the conversation you had with someone by writing inane replies. Their community manager is biased, arrogant, intrusive, relentless, and unprofessional. They have a support team that locks up topics and complaints.
They use "community guidelines" as a shield to silence and censor you. It's a surprise to see this site has an administration. By the rules, trolling, sending spam, creating robotic accounts to abuse chart features, and harassment are against it, and even against the law. The support team said they had banished these robotic accounts in the past, but they are not doing that anymore. Last.FM doesn't care about you. Instead, they ban users who have reported such users. The only way they will make them see is to take them to court. It's sad to see such a good site go to hell after the launch of BETA in 2015. It deserves to be extinguished forever. When that happens, everybody will be happy. I cannot wait for that day to come. I cannot believe that CBS wasted almost a quart a billion dollars on this lousy trash of a site that died five years ago. They should nuke it after the BETA launch in 2015. Avoid it at all costs. That is my advice.
Update: It happened. A user called Samson-91 is banned. The administrators will not lift the ban. Despite all the reasonable rebuttals, he has given to the administrator, the team, thanks to false reports they received from a troll, bullied him from the site. They refused the ban appeal he sent them nine days ago. They even refused to give him data, which is a violation of the GDPR law. I have concluded that the administrators' support team and maddieman are not qualified to be community administrators. There was ZERO evidence that Samson-91 was, in any way, harassing users as Jon (maddieman) stated. To clarify, Samson-91 did not use an alternative account created by a troll and a ban evader Agent Fourteen in an attempt to "contact people who no longer wished to speak to him."
To my understanding, people thought Agent-Sixteen was a troll account of Samson-91. So, based on that assumption, people reported Agent-Sixteen. The Administrator's interpreted those reports as a sign people (within this group and within Samson-91's circle of friends) didn't want him back on LFM, which was not only incorrect, but was an asinine assumption.
I have been a community manager for various groups on other websites for years. I have dealt with some rather bad people in that time, but, again, I have seen no evidence on Samson-91's part that warrants this sort of behavior from the administrator.
But the behavior of the staff member has been, thus far, unacceptable. I hate to say it gentlemen, but they won: They bullied Samson-91 off of the last FM. So, at this point, we're weighing our options to deliver a formal complaint against the administration to see if we can get the bad apples (such as Jon Hallier) out of the administration. Because if they will continue to be community administrators for the coming future, I worry for the people whom the administrators (such as Jon and the support team) disagree with or do not like. Their regimes are on a communist level. They censor everything they find offensive. Starting from bands to its user base. They refuse to listen to the other side of the story. They want to their word be the first and the last. Who needs communists when you have last.FM? As long as Jon and the support team are in the devious office, there is no bright future, or the progress for the site, and its community.
This is another reason why you should stay away from it.