Alek K.

Here is my story about RentalCars.com and ruined vacation.

We booked a car with automatic transmission a month in advance.
An automatic transmission is really, really important for us.

The booking was confirmed and money was taken.
We got a voucher with the booking.

Now, six days before the start of the rent they sending new booking info and the transmission is manual now.

I called RentalCars.com, they confirm that there was an error on their side, but they can not (or doesn't want) to do anything.
They can not find a new car with automatic transmission in the region.
And giving that only six days left I also can not find any alternative even for a double price.

THANK you RentalCars.com, for a perfect vacations!

I would advise anybody against using RentalCars.com services, yes everybody makes a mistake, but good company can fix their mistake for the customers satisfaction and apparently RentalCars.com can not do it.

So, my claim against RentalCars.com is not about their mix-up with transmission, I'm angry because they left me alone with this, and now their mix up is my problem.

Very, very nice:(

Cheers,
Alex Kovalev