alejandro p.

Los Angeles CA.

alejandro's Profile

Review 1
First Reviews
0
Votes 10
Thank Yous 0
Fans 0
Profile Views

143

Contributor Level

Total Points

Vacations To Go

Cruises

“Never, never again with "Vacations to Go"”

7/16/21

Very very unhappy with Vacations to GO, we had used their service on several cruises in the past, but this time they showed very unprofessional and dishonest behavior.

My wife and I made a reservation to travel from Venice to the Greek islands on a 7-day cruise on July 24th, 2021
First of all, we chose this cruise because in its itinerary they have Santorini, a place that my wife wanted to know for a very long time.
Logging into the cruise line web page, I realize that the itinerary was totally different, not Santorini at all, When I contacted the "Vacations to GO" agent, he only told me that in these times it was normal for cruise lines to change their itinerary, but that the good news was that I was going to have a better cabin.
After two days I received an email stating that this cruise was not accepting travelers from the United States, when entering the cruise line cruise again to look for information, it said very clear that after July 31,2021, they might start to receive passengers from the United States, (it is evident that these restrictions were already on place by the cruise line) but even so, "Vacations to Go" was still taking reservations, when contacting the agent "Vacations to Go" he suggested that I should cancel and that I would have a refund in 60 days.
How easy for "Vacations to Go", just cancel and that's it, and what about the international flights, hotel reservations, train tickets, and tours.
My suggestion and due to the bad experience is, never use "Vacatiosn to Go"

Comments (0)
39.7K Views

Helpful (10)

Thank you

Shanon E. – Vacations To Go Rep Over a year old

Thank you for writing, Alejandro. I'm truly sorry that your cruise has been impacted by COVID. I know it's been a disappointing and frustrating situation. We can only make guests aware of an itinerary change once we receive an official notification directly from the cruise line. In this case, we notified you as soon as we were able. I apologize we weren't able to do so sooner.

The cruise line is required to follow the regulations, requirements and border closures set by the countries the cruise is visiting, and in some cases these can vary for guests depending on their citizenship. Because your cabin has both U.S. and non-U.S. Citizens on the reservation, the rules can vary by passenger. This is an ever-evolving situation and while the cruise line continues to monitor the countries' regulations or border openings, they offered three options for your reservation. You may remain booked, move to a future sailing, or cancel with no penalties. I see that your cancellation has already been initiated and your refund has been requested.

I apologize again if you've been disappointed with Vacations To Go, or the options that were available to us through the cruise line. If you need further assistance on your reservation, please let me know and I'll ask a manager to contact you. I do hope that we'll have the opportunity to work with you again in the future, and regain your trust and business.