Alejandro L.

Never in your life use this company. They literally stole my money and now I have to take this into legal matters which is gonna be a complete time waste. I had booked a flight with this company but due to someone else deciding to join us very last minute I called the same day to see if these tickets were fully refundable and I was told, Yes no problem. I went ahead and asked them to cancel them and I was told my refund should be seen in my bank account soon (dont remember the exact days they told me) I waited the time I was told, no refund. I called back to see what the problem was and I was told that in their system the refund had been issued and that it was probably my bank who was holding the money, I said okay, can you please send me an email that specifies that they will be refunded and the total amount (best thing I could have done) I received the email and I called my bank. My bank told me there was no money shown as refunded yet, but that it could come in at any time. They suggested that I put a claim in and that way I receive my money the next business day and when the money came in from cheap air the claim would go away. I did that, the money was deposited into my account and that was it. Or so I thought. About a month later I get the money credited from my account because cheapair is now claiming that the tickets were not refundable (wtf right?) and that I never showed up to my airplane on time. Um, yeah, I didn't show up because I was specifically told that the tickets were canceled and that a refund was going to be given to me. I call cheapair to try and explain my situation and I speak to one of the most worthless least sympathetic customer service representative I have ever dealt with. I get told that this is somehow my fault and that there would be no refund. I ask to speak to a manager, I'm told that one would call me back. A lady named Silvia calls me telling me she's the manager and I explain my situation to her, i'm expecting someone who's a manager to be a little more sympathetic to my situation, NOPE. She's actually worst, she tells me shes doesnt see it my way. I ask her what part of my situation she's confused by or she doesn't see my way, she cant answer me. She pretty much tells me they wont do anything for me and that I should just deal with it. Now I had to have my lawyer look into this, good thing I asked for that email cause my lawyer says that this is pretty much a slam dunk in his eyer. Now not only are they going to have to give me a refund but I will also be adding my legal expenses and time wasted. If you're going to book through them make sure you keep records like I did, they are a horrible company to deal with. Cheap air, make you need to do what you promise people, hire new customer service representatives and new managers because the ones you have now are HORRIBLE.