Alec P.

Uber ripped me off! Applied "surge charge" of 2.2x the fare but there was no prior notification of this in the app. I was not informed and did not grant permission for this. The app only showed a fare estimate of £7-9. I got home to find that a taxi journey that ALWAYS costs me around £7-9 had cost £22.50, already charged to my card and I had no means of recourse in the app. I had to go onto their website to file a "report a serious issue with you driver" case to get to a human and they didn't read anything of what I had written - just robotic copy and paste answers! I threatened to take it further and finally got the surge charge refunded but they said it would be a one-time gesture only, so this could happen again and I'd simply be screwed. They made out that they were doing me a massive favour and I was just lying about not being notified of the surge fare.
The next day (today), bizarrely I got an email through: "Hi xxxx, To ensure your security, we have reset your password. To log into Uber, you will need to choose a new password."
Then when I try to reset this I get the following: "SOMETHING WENT WRONG. There has been an error, and we are currently looking into it."
However others can log into their accounts using this same computer/same IP. I then checked the app and it was not accessible to me either, so they have killed my account it seems because I demanded my money back. It's fine by me because there wasn't going to be a next time anyway, but what a crooked, horrible company! Avoid!