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Had an issue with an order I placed. It didn't fit what they told me would fit. I tried to get a refund and offering me $6.00 in GB points, which is a total rip off, then offered to send me $10.00 and I get to keep the product, I didn't want that because I paid ~$50.00 and I have no use for the product. Then they sent me a link and it was suppose to be a link to send it back and it didn't work and I told them that and send the same link again! The blamed me for ordering the wrong part too! Never ordering again and suggest that nobody else orders from them as well! HORRIBLE CUSTOMER SERVICE!
Alec G.'s review of Banggood earned 9 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Alec G,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team