Alda M.

Been a fan of Apple products for years. They never disappoint. Always buy Apple care and book your appointment for the Genius Bar. They provide excellent help within minutes every time. Bravo on their awesome customer service!

I have returned an item for a full refund and noticed they have not refunded the tax portion. I just called them. The customer rep claimed that it's the law that they do not refund the CA sales tax I have paid when I'm sending an item back for a full refund. I don't know if that is fair at all. To me, a full refund should include the original price and tax I had paid for. It's a matter of principle. All other CA stores I shop with always provide a full refund plus original tax charged. I feel ripped off. It is not written in their terms and conditions.