al c.

Warning Warning to the Public
Just ordered 4 tickets to a show in late July. Keith Urban. Paid with cash thru PayPal and got an immediate confirmation. Two days later I get a cancellation email from this sorry company vivid tickets. I wrote a bad review from a previous experience about a year ago.
This company black balled me and wont let me make reservations anymore because of the review? I also took the review down last year at this company request when they called and asked me to. It wasn't even that bad of a review. Evidently they keep a nice and naughty list. Know that when you write a negative online reviews there are repercussions and you can be discriminated against, or better yet "bullied" for sharing your story.
Order #*******

If you use this company for the billing company that they are (they subcontract out but its thru them that you can take payments) then its ok. But no body there is going to take personal accountability for anything. Pass the buck. They just want and receive a pay check to occupy a chair, answer calls, emails. They act like they're such a huge company and don't know anyone outside of their department and getting a supervisor involved gets very confrontational as they are most adversarial. All they do is direct owners to their site and search for feedback option and then type in our concerns. No accountability and no one evers calls or contacts you to resolve. None have any real management watching over them so they will talk to you anyway they want to. Most are nice but some are rude and either gives out vague information. They now charge guests and have always charged owners for their serve. A bit greedy and it shows. Also, the rental agreements guests have to agree to (check a box when making an online reservation) is NOT enforceable and owners will loose any battle or dispute because the subcontractor/billing company 'vacation rents' is what they call themselves says that homeaway doesn't have the paper work properly signed. That the box guests check needs to be 'on' the agreement itself and isn't. Well then why don't they fix that? Have reported numerous times and was told that they will look into it. When asked for them to follow up with us about this topic they say they don't have a division to follow up with owners. Just be prepared when dealing with these people.