I would like to know why my reviews suddenly vanished from my page, and was never notified why this occurred and that it occurred. Why do you keep tampering with my ad? Further, when I speak with agents on the phone, they contradict themselves. They say I don't have an ad, but then they say I am showing in searches. If I don't have an ad, how can I be showing in searches? They never make any sense, and they always give vague and contradictory responses. I can never get a clear explanation from them. Just today, I was told I don't have an ad, but then the agent said I have a free ad. If I have a free ad, then I HAVE AN AD. I never authorized you to touch my reviews. If you are going to remove reviews, you need to notify the person and provide a reason. You are unethical, manipulative and devious. I have had nothing but problems with your terrible customer service since I started my business in July this year. Close my account immediately. I am giving Yelp a negative review, and on my business page on YouTube I am explaining my terrible experience with Yelp. This is the problem with online advertisements; there is too much potential for tampering and corruption. Yelp is terrible. I will never use your services again." Update: Phone agent hung-up on me, just for trying to understand how they operate. Very rude.