Member since January 2019
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I booked a car with 2 drivers for a trip to New Zealand. Instead this company charged me for two cars, instead of 2 drivers. I notified them immediately in October (before I even left for my trip) and have had a huge run around ever since. I have proved this with everything they have asked for. My trip now is over so the car rental company in New Zealand even notifies them that only one car was taken. Still no refund. Every email is from a different service rep, they all ask again and again for my credit card statement, my booking number, and more. They asked me to phone and was left on hold to the uk so long my cell phone bill was outrageous. Still no resolution. I have had the run around so often I have now reported it as fraud to my credit card company. Beware! I will NEVER book with them again.
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