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1 Review by Al

Wells Fargo

Wells Fargo

8/8/18

I just had the worst customer service experience ever. I was forced to file for bankruptcy some years ago. The BK was discharged in 2012. I just recently discovered that Wells Fargo had suppressed submitting my timely payments to all three credit bureaus for 6 years. I wondered why my credit score never rose above 680 and why my credit card and car loan interest rates were so high. I called to have this corrected and to explore the potential for restitution because of their negligence. Not only was my request for restitution denied but they also refused to retroactively report 6 years of timely payments on both mortgages to the credit bureaus. Their reason, "They didn't have to by law". Though they are not legally obligated to fix THEIR MISTAKE, any above-board company would feel morally obligated to do the right thing. I find it amazing that an organization who's had so much bad press and legal issues treat a long-time customer this way. What a disgrace. I'll never do business with them again. See attached response letter.

Tip for consumers: Despite what their latest ad campaigns claim, they haven't turned the ship as they could care less about their customers...RUN!

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