Very simple, I paid extra for a top writer. My paper was given to me LATE. On top of that, they will not issue a refund but a rewrite. Which is irrelevant because it was late! Now I am charging back with paypal. There customer service is a joke, the site is a joke. The best part is is that the essay is 100% WRONG. They wrote about the general topic, ignoring all of the points they had to answer. Complete frauds. Stay away.
Dear Alara, we are sorry you faced this situation. We can assure you that we are taking all necessary measures in order to prevent such issues in the future. We have a strong Revision Policy and Money Back Guarantee, according to which we are ready to rewrite/revise the paper or provide the customer with corresponding compensation. Please, get back to us so we could reach the resolution. Thank you in advance.