Alan S.

The Grommet provides access to many wonderful products. However, some are manufactured outside of the US and therein lies the problem. If you really love the product you buy through The Grommet, and something breaks and you need to repair or replace a part, you may have a problem being able to purchase those parts. It is difficult to provide support for every product offered, no question. But when a product is produced in another country, this is not obvious on the website and the implications of that are not disclosed. I solved my problem by just buying another one, but that was not my first or preferred choice. The product I purchased through The Grommet was a wonderful version of the French press made in the UK by the small company named Degono.