I bought the program when it first came out, had few problems with that I couldn't fix on my own (yes, I am somewhat of a software/computer geek, so that helps me). I then upgraded to MSGTAG 2.50 when it came out, and been using it for years on 3 o4 different boxes with few, if any problems. It just keeps on truckin', and it's a great little program. If you need support however, I understand you can forget it. They should not still be selling it if they won't support it, I agree.