In mid September I received 2 items three times each. I did not order these items. On September 20 I used their contact form to request a return. Since then have sent 4 emails with no reply. I called once (waited 20 minutes) and was told on that call they had to research the problem before they could authorize a return.
They must be having serious internal issues. I do not recommend purchasing from them if they can not simply allow me to return the unopened items.