Alan S.

Thinking about ordering from this disingenuous company? Well here's a little fact that you may want to bear in mind before you do. If like me you check whatever online size guide the online retailer provides you with before ordering, you know to minimise the risk of an incorrect fit etc Then you should know this. According to the JulesB size guide for the product that I ordered a size XXL was 44" across the chest. When it arrived, it was 52"! It fitted like a tent. JulesB's response? That the garment was correct as it was labelled XXL and was true to the manufacturers size guide - that's the size guide that they do not provide you with at the point of sale because they cannot be bothered. Instead they provide you with a JulesB size guide which clearly bears no resemblance to the manufacturer's guide. Their customer services have zero common sense based on my many communications and their customer services manager the worst that I have ever experienced in my 58 year life time, not just because of the lack of urgency, lack of organisation - not to mention excuses, but also their totally disingenuous approach. If you chose to order from these modern day pirates and something goes wrong, you are on your own. Common sense will leave the building- if you're like me you will continue to pursue injustices, even over a £15.95 return postage fee. JulesB exploiting the public. Disgrace of a company.

I believe that I have been grossly overcharged by this company. Aside from the this, I have had goods showing as shipped that never arrived, excuses followed by an eventual promise of a refund. Also, if you select goods to your shopping basket and pay at the checkout, please dont assume that they actually have the stock. I have been let down countless times and I have recently been notified a week after my order was processed that two of the items are out of stock and will not be arriving - with yet another promise of a refund. Dont just read this review, there are plenty of other on this site as well as other review sites. Their customer service appears sincere enough, but after a while you get to see it for what it is... a circus, where nobody can make decisions and if you decide to take matters further the only option they provide is to write to this chap;

If a request for your feedback/ complaint is deemed to be addressed beyond this, then a letter in writing would be required from yourself and sent to the following address:

Del Goodier
Customer Relations Department
Meridian House,
Gadbrook Park,
Gadbrook Way,
Rudheath,
Northwich,
Cheshire,
UK,
CW9 7RA

I havent written to the Ringmaster just yet as I am exploring other options, rest assured though, I will not stop writing on every social media platform available until Coggles do the right thing by responding to the simple questions being posed.