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Alan S.

1
Level 1 Contributor

Contributor Level

Total Points
243

How I Can Help

Computers, home automation, technology.

3 Reviews by Alan

  • Nest Labs

10/10/17

I own one Nest Protect, two Nest thermostats and an indoor Nest camera. All of my products have exceeded expectations, brought great return on investment, and have amazing user interfaces.

Just last week Nest sent me a newer version of a smoke detector I had purchased from them about 5 years ago, just because they no longer carried the inexpensive wall mount piece that I needed to replace. I didnt even ask them to this and I went into it expecting to pay for my lost part. They sent out the replacement to me the next day at no cost. Thats a company that is interested in customer loyalty.

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  • Amazon

10/9/17

Amazon values loyalty and their service has always been great and consistent. I've purchased more times from Amazon than any other online vendor (who hasnt?) and the few times I've had an issue - Amazon has always taken my side and done their best to immediately help resolve the issue. I very much appreciate this and trust them more than any other online vendor.

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  • Fandango

10/9/17

This review is partly in response to David S. - I left Fandango nearly a year ago after being a regular user of their service for purchasing movie tickets for 12 years. They refused to honor their worry free return policy when I couldn't get thru to their customer support before a movie showing due to extremely long hold times and slow or crashing web pages on their site.

The good news is there are much better options out there now. AMC - a large movie chain sells tickets in advance directly thru their website (I just checked - they are selling Last Jedi tickets) and they have upgraded all their theaters for reserved seating - great interface for picking the exact seats you want to see the movie from. Hopefully AMC has theaters in your area or you find a similar experience with the website for the local movie theaters near you!

Tip for consumers:
Many local theaters now sell movie tickets online - avoid Fandango and have a better experience in your movie watching!

You can read a detailed account of how I was treated by Fandango and why I stopped using their service here:

http://alanswitzer.com/twizzler-blog/blog/2016/02/05/fandango-round-2-of-frustrating-customer-service/

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Alan Has Earned 3 Votes

Alan S.'s review of Fandango earned 2 Very Helpful votes

Alan S.'s review of Nest Labs earned a Very Helpful vote

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