The site was well organized and easy to maneuver.
I had an question regarding the sizes and whether or not I was allowed to exchange shirts for different sizes should they not fit. John responded back promptly and gave me an explanation on the sizing and a recommendation. He was extremely helpful and made sure to answer any questions I had.
After my first order, he emailed again to thank me for the purchase and to again offer any information should I have questions.
My order was delivered in two days - the shirts fit exactly as described - I usually wear an XL for all brands but John recommended the L instead since they are 2" longer in the back and run 'true size'.
Overall, I wish I could give 6 stars. The product and customer service was astounding. I will undoubtedly purchase more shirts from LOFT and recommend them to friends.