Alan R.

Opened up my parcel ordered from sports direct.It contained two polo shirts Both had £5 sale tags on although I was charged £6 and £5.25.One of these shirts was bundled up in the parcel, not in a plastic bag and smelling of damp. Customer care had some excuse about the prices, but after two requests to answer my inquiry regarding smelly unpackaged shirt. I told them that I had washed it and kept as it's too much bother to send it back.The last I heard was some silly member of staff asking for an image of shirt. I said what was the point after it had been washed. Still waiting for answer. Very poor customer care.

Having ordered size XL zip thru hoodie I found garment way too small. Size XL in tops always fit me but not this hoodie. Charles Wilson's staff then sent me a size XXL, this was too big. I've had to repack these garments to send them back twice.The post office is not nearby much inconvenience.