This was my first time ordering from Flags Importer. I gave them a call to make sure that they were a real American business and they are! They have an office in California. Lady I spoke with was very nice and helpful and the items shipped out same day! I reside in Utah so the items came in 2 business days from UPS. The Utah and American flag I received were good, solid material. Great experience and I will use them again when I need more flags!