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Alanna M.

Contributor Level

Total Points
80

1 Review by Alanna

  • Microsoft

8/19/19

Wow! I've been dealing with Microsoft customer service since I received my new Surface laptop i7,8 GB, 256 five days ago. The A button and arc mouse doesn't work so I spend 2 hours on the phone with tech support within 2 hours of receiving my item. They weren't any help and had me do a factory restart (which was silly as it was already factory) and promised me it would work. So i spent all that time doing that then when I restarted it was absolutley no different. So phoned them back and was on the phone for another 1.5 hours for an exchange. They preceded to tell me to send back this new item and they would send me out a new one. Not enough time for my son to get it before he goes to college so then i had them process a return for a refund. Should of got an email within 24 hours of this process as they assured me that is what would happen. I've been waiting for 4 days for this email to come. I've phoned them twice about it and they keep saying wait 24 more hours. Getting very frustrated! Funny how when i was going to do an exchange I got the shipping label email within 30 seconds but when it was changed to a return for refund it is taking a decade. Also the fact that when you phone customer service it is a country where you can hardly understand the language. The worst experience I've had with computer customer service and will probably never buy another microsoft product because of this experience. I understand you can just get a lemon sometimes but dealing with their customer service made it much worse. Buyer beware! Or go to an actual dealer or store to purchase the item as then you can return it. I don't have that option as the closed Microsoft store is 10 hours away from me.

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