I try to stay positive with my online shopping experiences, but ordering through fishinthesky.com was a nightmarish endeavour. They clearly do not abide by their tailoring bills reimbursement policy.
I had ordered a custom-made graduation dress and paid extra money to have my measurements sent in. Once I received my dress, it wasn't even CLOSE to my measurements. My tailor concluded that 5 inches needed to be taken in from the sides. An $85CAN fee.
WTF! $85?! (after I already paid extra for custom-made; which they butchered)
After sending all of the necessary information to receive a reimbursement, they replied with "we can give you $15, ok?". They clearly do not have a customer service representative that speaks proper English as I have had to decode messages on many occasions. STILL haggling with them, I have not received a reimbursement on the tailoring bills almost 6 months after the purchase.
Long story short, this website has a supreme lack of customer service and poor, painful-to-read, policy-violating excuses as to why a customer is unable to receive a reimbursement.
I think a report to the Better Business Bureau is in order.