Alannah O.

Definitely a scam. I only lost $10 but, even if they were legitimate, they have this tricky refund policy that states no refund after 7 days or on shipping fees.

Is anyone actually able to contact them? I'd like to at least cancel/ close the order so its not sitting there?

I know UPS deliveries always have customs charges and broker charges so I was expecting the bill when I got it.

What I wasn't expecting was that I would pay the customs charges when I got my delivery notification 24 hours in advance only to have the driver refuse to give the package without payment. I was away from the house and my mother paid the charges a second time not realizing I had already done so.

When I called UPS they said it can take up to 24 hours a driver to be made aware of a payment (which is ridiculous given they we only get notified of a delivery the day before it arrives!).

I asked to speak with a supervisor, Edward, who said he couldn't do anything either because they can't cancel the transaction even though I called them the same day and the driver hadn't even gotten back to the office with my mother's information. He said they had to charge the card and generate an invoice, which would take 7-10 business days, and then would refund me.

I called again asking to speak with their accounting department so that they could make sure not to process the card at all but they refused to forward me because Customer Service is the "right department to speak to on this issue".

I am EXTREMELY disappointed in how this was handled. Their company made a mistake and uses some sort of archaic notification system and would not fix the mistake before it could escalate.

From what I could gather this is not an isolated incident and happens fairly often. Which is even more disappointing that they are willing to take multiple payments for one transaction, just to sit on the money, gain some interest and then refund people.

My mother and I also tried to contact both credit card companies to have one of the transactions blocked or cancelled but they said we had to call UPS. I actually called a third time and the HUNG UP on me while I was on hold!

I also contact the supplier of my product and recommended they change carriers to avoid inconveniencing future clients.

As it stands it appears I have no choice but to wait for them to refund me but you can guarantee I will be following up regularly through social media and by phone because I have lost all trust in this company.

Severely disappointment with Games. There is all sorts of fine print about how long the distributer takes to get the product to the warehouse so even if you pay extra for faster shipping there is no guarantee you get the order within a specified time because the clock doesn't start until the order is put together on their end and finally leaves their facility (which I found out could be 15-20 days+ after your initial order date)

Not to mention I also had the lovely experience of receiving a bill form customers after I thought everything had been paid for. When I finally managed to talk to someone all they could tell me was they "had no control over each country's regulations". Thanks for giving me a heads up about that before I actually paid for my order b/c despite all their small fonts everywhere they did not tell me there might be extra charges. Which is also ridiculous because I've purchased items from many online businesses and never had to pay extra customs taxes, even when my order came form China and Korea.

Lastly, it is next to impossible to get in contact with them. They take days to respond to emails. I have never been able to reach anyone by phone and I tried to speak with someone on their 24/7 live chat, twice there was a message saying it was out of business hours (fro a 24/7 live chat!) and the last time the person stopped talking to me and ended the chat before the conversation finished leaving me with just an "I'm sorry".

Never ordering form them again and I highly dissuade anyone else from ordering from them at all.