I ordered 2 phone cases around 2 November 2020 and I live in Ireland. After 16 business days I still had not received my order. I then received an email asking me if I was happy with the products. I replied that I never received them!
The next day, after confirming my address, I received an email saying the order had been reshipped. That was on a Monday. I received the package on Saturday. I'm very happy that my story has a happy ending and I thought it was worth sharing since others had problems. I did not use a tracking service. This was through Royal Mail/An Post.
I would happily order from them again.