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Alan M.

Tysons Corner, VA

Contributor Level

Total Points
83

1 Review by Alan

LG
  • LG

1/13/21

Recently purchased a high-end LG OLED CX SERIES 48" TV. Came new in sealed box with incorrect stand component - packaged at LG itself! Called Costco (seller) and was transferred to LG customer service. In sum, I was LIED to numerous times on different calls by LG personnel. I finally discovered that the correct part which I was missing is not in stock or available at LG. Of course, this was another LIE to fit in with LIES about shipping data, promises to update my case with timely emails, etc. Going forward, I'll stick with Sony - a truly class act. At LG, there's more interest in revenues and profits than in customer service and satisfaction. Ultimately returned LG unit to Costco.

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