Alan M.’s Reviews of PartSelect & more

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Appliance

“AVOID THIS COMPANY LIKE THE PLAGUE IT IS!”

6/9/17

I needed an extra wire shelf for my Samsung freezer, and tried this company. They showed a picture that looked right, so I bought the product. When it arrived I found that it was far too short for my freezer, so I sent it back.

I paid $30 for the part. Turns out that Partselect will NOT repay you for your return freight, which cost me $15. So I wasted $15 for the "privilege" of being misled by a picture and being sent the wrong part.

Avoid this company like the plague it is.

UPDATE: Here is my reply to PartSelect's response:

PartSelect's response doesn't cut it.

The fact is that 1.) The part was wrong. I put in the correct model number for the appliance, yet PartSelect sent me the wrong part anyway. And to make matters worse: 2.) The picture was deceiving. It looked like the part was correct, yet when it arrived, it was too short.

STAY AWAY FROM THIS COMPANY.

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PartSelect H. – PartSelect Rep Over a year old

Thank you for your review. Unfortunately if the customer orders the incorrect part we would not cover the return cost. (Please view returns section of our website.) If you called customer service and we ordered the incorrect part for you we would take full responsibility and send pre-paid shipping labels so there would be no cost to you and refund for the part and the freight. If you have any questions please feel free to call us at 1-888-738-4871