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Alan B.

Contributor Level

Total Points
82

1 Review by Alan

  • Flighthub

3/15/17

Flighthub does not bring to your attention that they are going to bill you for ManualLife trip cancellation insurance plus their own extended cancellation policy when you actually book the tickets from them. This is not shown or referred to anywhere during the booking process, and is hidden in their terms and conditions section in the bottom left corner of their website homepage. Booking what I expected to be a $406 flight, my receipt said $599. When I called, the agent said I could cancel the Manualife insurance, which he did, but said the extended cancellation policy wasn't cancelable, no matter whether I knew about it or not. I thought these sorts of practices were rare, but its easy to get caught. At least the honourable thing for them to do would have been to remove both additional charges, neither of which were authourized.

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Sarah C. – Flighthub Rep

Hi Alan,

Thank you for taking the time to review our services. Given the importance of trip protection, we are legally bound to offer it in an opt out format. This means that the availability of Manulife coverage is clearly indicated on our checkout page. However, you do need to deselect it from your booking.

The same is true for our Extended Cancellation Policy. It is an optional service which you can opt out of prior to confirming your reservation.

If you have any other questions or concerns, please send us a private message. We'd be happy to help!

Kind wishes,
FlightHub Team

Alan Has Earned 2 Votes

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