Alaje A.

I ordered glass top dinning table. They ship the glass top and the base separately. I received the top within two week but never received the base. I waited one more week and called them to see where the base was. They told me it at my local independent delivery company and i have to call them directly. I call the local delivery company, they told me they never received it and told me to call wayfair. I called wayfair again and let them know its not at the delivery company. They said they will talk with their freight manager and get back to me within 24hrs. They did get back to me and told me they dont know where the base and would be happy to send me replacement and offered me 10% discount. They told me the replacement would take 3 weeks. I agreed because I already have the top, it would be a hassle to return the top. Thought it would be better I wait. I waited 3 week the same thing happened they LOST the base AGAIN. Unbelievable! In this day and age how can you make major mistakes twice? Your competitions will eat you soon. I told them take the top back and I will take my business somehwhere else.