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"I ordered a bullet proof vest from one of there sellers. Ordered a XXXL and they shipped me a Medium. Asked for an exchange but they said I needed to pay more and pay for freight. I had mediation help and they did not. They worked great for smaller purchases but once I spent $231 I got screwed! Beware... use ALIBABA instead! DHgate order #******* I have tried to contact the seller to renegotiate and have tried to use your online customer service to no avail. Please do not respond with your ROBO reply because everyone can see that your responses are bogas!
Alabama S.'s review of DHgate earned 5 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Alabama!
We do understand how concerning this is, rest assured that we will be here to help you. We checked your order here and your case was closed as you were not able to return the item and upload the tracking number for return.
We would suggest that you communicate with the seller and negotiate with the resolution for your case.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***', and then you can contact us again and we will arrange the refund for you. If they don’t agree to refund you we cannot operate for you too.
Riane
DHgate