A L.

We tried to have food delivered with Grubhub 2 weeks ago. We made a $55 purchase from a local restaurant after over an hour wait we called to check the status of the order- we were told they attempted to call but had the wrong number- then emailed us (no email) instead of offering to deliver or refund us they gave 3 partial coupons to use toward future purchase. Tonight we tried again... after an hour and 15 min we got a partial order delivery. We used one of the coupons and added $15 more to this order to pay. When we contacted them I asked for them to deliver the missing food. They refused and stated they would refund the missing item. At this point I asked for a refund from my original order and offered to surrender the coupons. Instead of refunding me they applied the $30 in remaining coupons to the order I already paid for. Long story short I paid $55 for $26 in food after a second try with the company. Bad service- double charged... refused to correct delivery both times and refused a refund of remaining undelivered food. Bummer!