I have rented my home through this company for 7 years. A year ago the problems started (read the reviews). It got worse and worse. As an attempt to maintain a venue for attracting renters, I succumbed to their demands, but it keeps getting WORSE! I don't think they actually WANT the homeowners business. I don't have a theory for their reasoning?!? I have finally dropped them, but I have been monitoring, and for my small rental area, the number of homes available has dropped from 245 to 203 in just three months. So apparently other homeowners are as frustrated as I am. For Cape Cod and the islands, visit WENEEDAVACATION! They are awesome. NO BS!