aksana k.

PLEASE READ THE REVIEWS BEFORE ORDERING!
I ordered from grubhub 3 times, every time delivery took at least 30 minutes later, but latest experience was the worst. Aftyer we ordered food, we were communicated that we will get food an hour later, in an hour and updating the delivery time, we got an info that it's going to take another 30 min, then another 30 min... at the end, more then 2 hours later, just after we got that the order was completed and is on the way, we received a phone call telling us that there was a mix up, and they don't work with the restaurant, and they have to cancel order --- 2 HOURS LATER! Really? Refund issued, which i might get couple days later... seems like a scam... and a 5$ off the next purchase... NO WAY IN HELL I'm going to order from them again!

I WAS DISAPPOINTED IN MATCH.COM, AND IT MIGHT BE JUST ME, BECAUSE I DIDN'T REALLY SPENT MUCH TIME THERE. BUT WHAT HAPPENED NEXT WAS THE WORST EXPERIENCE I EVER HAD WITH CUSTOMER SERVICE. FIRST OF ALL, WHEN YOU SIGN UP, THEY NEVER SHOW YOU THAT YOUR SUBSCRIPTION WILL BE RENEWED AUTOMATICALLY, SO YOU WILL GET AN UNEXPECTED CHARGE. AFTER DELETING THE ACCOUNT, I ASKED FOR THE FULL REFUND, AS I DIDN'T USE THE APP AND I NO LONGER WISH TO CONTINUE USING IT, I WAS TOLD BECAUSE I'M CALLING THE NEXT DAY AFTER I WAS CHARGED, IT DOESN'T MATTER THAT I DIDN'T USE IT, OR I DIDN'T SIGH ANYWHERE THAT I WISH FOR RENEWAL, I WILL STILL NOT ABLE TO GET THE FULL REFUND. AFTER COUPLE CALLS AND COUPLE CONVERSATIONS I COULDN'T GET ANYWHERE WITH IT. SO AT LEAST I WAS SUPPOSED TO GET A PARTIAL REFUND. BUT GUESS WHAT, A MONTH LATER I WAS STILL WAITING FOR THE REFUND, AT LEAST PARTIAL. AFTER CONTACTING THEM AGAIN, THEY TOLD ME I REFUSED THE PARTIAL REFUND... WHICH DOESN'T MAKE ANY SENSE... I WILL CONTINUE FIGHTING WITH THEM, I WILL ALSO CALL MY BANK TO MAKE SURE THEY SUPPORT ME ON THIS MATTER. BUT. WHAT I WOULD TELL YOU, JUST MAKE SURE TO READ COMMENTS AND REVIEWS ABOUT THE WEB SITE AND APP ONLINE, YOU WILL BE DISAPPOINTED AND SURPRISED THAT THIS TYPE OF SCHEME STILL EXISTS!