Akram h.

Hello
I bought a phone huawei honor 9 lite and it's my first time i order from this website i found this deal on china-prices.com
And it was the lowest price in the internet on this website
So i placed my order 24 dec 2018 and the seller provided me a tracking number witch is not working i waited about 20 days to see if the tracking shows any updates then i open a dispute after 6 days he provided me with a new tracking number but i asked for a full refund not replacement and he send it without my permission, the dispute resolution center gave me two option: to accept the package or to wait until it get back to the seller after i refuse to get it from the post office, why should i wait for this long? It's not fair I asked for full refund not replacement it's not my fault
Then after 1 month the tracking shows delivered but i haven't received it! What! How! I checked in the post office and they said that the package is delivered to someone else in other city Called AZZABA so the package is not for me from the begging, he provided me with someone else tracking number to prove that he sent me the phone
The seller store name: hw_online https://www.dhgate.com/store/*******
Order NO: *******