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A K.

Contributor Level

Total Points
87

1 Review by A

  • NordVPN

4/5/21

Horrible customer service. Service itself is not great for my needs (to watch sport games). If you are in black out area you cannot switch to different IP based off another area - NordVPN assigns best available IP which is still too close to your area and hence the game is still blocked. Picking IP from another County means delays and lagging not to mention Amazon Fire Stick log you out if you are watching through it.
Do NOT USE your credit cards with NordVPN. They will keep charging it - do card for 1 time payment only. The reason is NordVPN made it very hard to cancel autorenewal! You do it on their website and you are being asked multiple times if you are sure. After you are done you are under impression you are good to go, however it's not the case! You supposed to receive an email asking to confirm cancellation one more time however this email is so unreliable -you might never get it because it almost always goes to spam folder so your cancellation request won't be finalized. Customer service can care less even if they see your attempt to cancel the service and never received email to finalize the request.

Stay away - look for other option and there are better ones!

Tip for consumers:
do not use NordVPN!

Products used:
VPN

Service
Value
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A Has Earned 5 Votes

A K.'s review of NordVPN earned 5 Very Helpful votes

A Has Received 1 Thank You

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Matt A. thanked you for your review of NordVPN

“Their customer service is just ignorant, that is true.”

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