We bought wedding rings here that we love, however, in order to keep the warranty in place on the rings we have to have them inspected every six months. That would be fine except we have gone to the store several times for the inspection to find the store not open on time. Usually it is a Sunday and they are supposed to open at 10:00 but we ave been there as late as 10:17 and they are still not open. Very inconvenient and when we called to express our frustration, all they had to say was they "had an issue opening". It has happened several times so I think it is just run poorly and very unprofessional.