I wish I could rate lower than one star and strongly recommend you avoid GraspSkills. Having completed several other professional certification training courses, this was by far the worst. I paid for a classroom training experience but received a webinar instead. While disappointing, not the end of the world. But that said, I should not have been charged the premium for classroom, to sit for a webinar instead. GraspSkills has so far ignored 3 requests for partial refund to account for the last minute change in format. Besides that issue, and to his credit, the overseas trainer did the best he could to present the course material: a 250+ PointPoint slide deck. However, even he recognised that the slides were repetitive, often misleading, and included slides that clearly had no relevance to the course. Worse, spelling and grammar errors throughout the slides were so extensive, and so egregious, as to alter the meaning of the material being conveyed. As a professional, this course was a complete waste of my valuable time. I would not recommend GraspSkills training services for anyone. Strong avoid. Bordering on scam.