Over the past 2 months I had emailed and called several times to get information on a product which had been for sale for several months. No one returned my communications until Jamillah B, she was very concerned that I had not been given answers to my questions and she was able to get the answers, as well when we had to wait for another person to supply us with the answers, and that person was away Jamillah took it on to herself to go to the other department and physically look at the product and called me back with the required information I requested. If it was not for Jamillah I would not be a customer of The Real Real any longer.