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Aisyah P.

Contributor Level

Total Points
86

1 Review by Aisyah

  • Jollychic

9/1/17

I got excited to buy something from this app since it has cash on delivery payment method and it also give free shipping for order over idr 500k. I have no problem about long delivery time since it free shipping and it send from china. 20 days after i make an order, their customer service call me to apologize that my item havent been delivered yet and ask me if i still want it, AND I CLEARLY SAY YES I WILL WAIT and they also clearly say that THEY WILL SEND IT BACK AGAIN. And again i have no problem with long delivery time. And 10 days after that i realize that my order got CANCELLED BY ITSELF. I ask the service support and they say that they cant contact me. SO WHO CALLED ME THAT TIME HUH? I even contact the shipping company twice and they cant even track the tracking number.

For real if you cant afford to give promo, just dont make it! You just make my expectation higher for nothing

I suggest you all to buy aliexpress. Both of aliexpress and jollychic item is send from china but you can clearly track and get your item from aliexpress

Update:

It's my very first time getting mad just because online shopping. Even when I get disappointed for the item I purchase, I rarely complain. I lost nothing in this case, but the reason you give really get me mad
1. Makeup product that include in my order is GIFT that you give for the very 1st order! WTH i cant get my thing because your gift
2. What make me really mad is when I contact your support service, they said that it because i didn't answer my phone and let me tell you again I ANSWER IT! They tell me the problem and asking me if i still want my items, I clearly say YES and they say they will send it again! If you can't send it why dont your CS just tell me that time so I dont need to wait and call the shipping company. I really really really get mad when they say its because I didn't answer my phone!

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Jolly J. – Jollychic Rep

Dear customer, we apologize that your package was returned by Indonesia customs due to beauty products. And we couldn't re-ship it again. We will add a $10 bonus to your JollyChic account as compensation. Please kindly pay attention to the beauty products for your next order. Sincerely feel sorry about this issue.

Aisyah Has Earned 6 Votes

Aisyah P.'s review of Jollychic earned 6 Very Helpful votes

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