Aissa P.

I went to the IHOP in Santa Ana on Edinger and Ritchy. I had a bad experience with a waitress who served me. First of all I was standing and waiting to see if the female who walked up in front grabbing some menus to notice me. That didn't happen. She looked straight at me and didn't say anything. So, I had to ask her how long the wait is for a party of 3. I was seated and the waitress came quickly and got me something to drink and I mentioned that the rest of my party will arrive in 10 minutes. During my wait she never came and acknowledged me for anything. She served the rest of her tables and never once bothered to turn around and come to me and ask me if I wanted to order or wait for my party. I put my finished drink glass at the end of the table and she never acknowledged that it was empty. I waited for about 25 minutes until I had to get her attention to inform her that I was ready to order. I also had to request another soda. I got my meal and I requested not to have any hash browns and their in my meal was hash browns. I don't know if that's the waitress fault or the cook not reading the ticket. A shift change was done and I was never informed of the change. I have been a waitress for many years and was trained the proper way back in the days. The way the waitress was is not at all trained properly or has no customer service knowledge at all. She was nice but her customer skills needs a lot of work. Serving food from your arms is so not a good and proper way of serving.